SMGT 1000 Ease the transition to supervisor or bring yourself up to date with today's supervisory/management practices. Study the role and responsibilities of supervisors including planning, organizing, staffing, directing and controlling. Develop new skills in communication, correcting or rewarding performance and overall management of resources.
SMGT 1001 This course will provide you with background and theories of supervision and management, and the key skills required to be successful supervisor, manager and entrepreneur. Learn to effectively manage in an ever increasingly diverse workforce. Ease the transition to supervisor or bring yourself up-to-date with today's supervisory/management practices. Study the role and responsibilities of supervisors including planning, organizing, staffing, directing and controlling. Develop new skills in communication, correcting or rewarding performance, and overall management of resources.
SMGT 1010 Practice a variety of effective interpersonal communication techniques including active listening, giving and receiving effective feedback, assertive communication, handling emotional behavior, and interpretation of nonverbal cues. Identify barriers to positive interpersonal work relationships and strategies for developing and maintaining healthy work relationships. Prerequisites: None
ACCEL IT (Accelerated Instructor Training) —
SMGT - 1015: ACCEL IT (Accelerated Instructor Training)
SMGT 1015 Participants in ACCEL IT will explore the background to and practice techniques in accelerative methodology, as well as examine current theory on brain-based learning. They will also develop lesson plans to apply theories of multiple intelligences and learning styles in the classroom and study student progress assessment techniques aligned with the methodology. In addition, they will create a learner-centered classroom. Participants will have the opportunity to present a lesson to classmates for evaluation and feedback.
SMGT 1022 Learn concepts to become an effective leader in todays global business environment. Determine your leadership style and the implications of that style on workgroup performance. Incorporate ethics, corporate mission, vision and culture into a powerful leadership strategy. Enhance your ability to motivate and positively influence others in a increasingly diverse workforce. Prerequisites: None
Leadership for Administrative Professionals —
SMGT - 1023: Leadership for Administrative Professionals
SMGT 1023 Today's workplace is changing and so is the role of the administrative professional. No longer subordinate to management, "admins" of the 21st. century are business partners in meeting corporate goals and objectives. Learn what it takes to become an accomplished administrative professional and a recognized leader in your workplace.
(DUAL NUMBERED WITH COURSE OFFC1023) Prerequisites: None.
SMGT 1025 The purpose of this course is to assist faculty members/trainers in understanding what responsibilities are as an instructor in college classrooms. Understanding the critical behaviors of a teacher will aid the individulal in enhancing their performance as a teacher/trainer.
SMGT 1026 The purpose of this course is to assist training representatives in understanding what their responsiblities are as a trainer in Northwest Airlines, Inc., classrooms. Understanding the critical behaviors of a trainer will aid the training representative in enhancing their performance as a trainer.
SMGT 1028 Learn practical tools to manage time and stress. Develop habits to increase personal productivity and create an individual time management plan. Set priorities, delegate and reduce time waste's and stressors. Explore strategies to improve time utilization in workgroups.
SMGT 1030 Explore the influence of ethics on individuals and organizations. Consider frequently-encountered workplace ethical dilemmas. Examine the role of values in leadership and decision making and the influence of supervisors in shaping workforce behavior. Develop a code of ethics for supervisors. Prerequisites: None
SMGT 1033 Examine workplace issues impacting supervisory responsibilities and explore the influence of ethics on individuals and organizations. You will be introduced to the American legal system. Understand civil, criminal, TORT, contract, employment, and labor laws and how they affect business. Prerequisites: None.
SMGT 1050 Learn to resolve conflict and negotiate collaborative solutions in workplace settings. Master conflict resolution and negotiation strategies essential for supervisors and others in leadership positions. Select and apply conflict resolution and negotiation strategies that are appropriate for a given situation. Learn to effectively confront conflict in its early stages and to negotiate solutions beneficial to all persons involved. Prerequisites: None
SMGT 1060 Discover how to close the gap between what is most important to you and how you spend your time. Increase your interpersonal effectiveness and your ability to foster cooperation. Develop a personal creed and mission statement as a tool for achieving life balance. Prerequisites: None
SMGT 1070 Learn practical tools to gain control of your time and your life. Apply a comprehensive time management system based on identifying values, long-term goals, short-term goals, and daily action steps. Set priorities, delegate, and reduce time wasters and clutter. Assess personal improvement opportunities and develop an individual time management plan. Explore strategies to improve time utilization of work group members. Prerequisites: None
SMGT 1080 This course is designed to provide students with an overview of distributorships. Included is an examination of the role of distributors bringing goods to market and adding value through distributor services. Network with industry specific professionals to learn career opportunities in a growing market. Prerequisites: None.
SMGT 1081 This course is an introduction to the operation and organization of business enterprises and will provide students with a comprehensive and foundational view of business organizations, operations, finance, production, distribution, business law, diversity, and other business concepts and activities. Students will learn how these aspects of business enterprises are essential to our economic system and the global economy. Prerequisite: None.
Distribution, Operations, and Logistics —
SMGT - 1082: Distribution, Operations, and Logistics
SMGT 1082 Gain an understanding of management concepts, principles, and applications for effective operations of industrial distribution firms. Topics covered are concepts of rationale of discounting, financial systems, inventory management, puchasing, vendor evaluations, profitability analysis, warehourse management and future trends. Prerequisite: None.
SMGT 1085 Understand business fundamentals from an integrative approach from strategic to operational perspectives relating to the organizational, managerial, human resources, marketing, and financial functions. Assess the domestic and global business environments including the legal, technological, political and social and ethical perspectives. Learn the effects of cultural contexts in business operations.
Fundamentals of Meeting, Conference, and Event Management —
SMGT - 1160: Fundamentals of Meeting, Conference, and Event Management
SMGT 1160 Learn strategies to develop meaningful, well-organized conferences, meeting and special events, perfect for meeting planners experienced with logistics who want to develop the principles and techniques that form the foundation of meeting and event programs. Individuals interested in a meeting planning career or just starting in the field will want to build their career on the fundamentals included in this curriculum. Prerequisites: None.
SMGT - 1161: Advanced Meeting, Conference, and Event Management
SMGT 1161 Whether you are interested in the field of meeting planning or already an experienced meeting planner, this is the hands-on, dynamic course you have been looking for to hone your skills and learn new techniques. This course delivers tricks of the trade and new twists while refreshing time-tested practices. Students will learn to apply the Convention Industry Council meeting profile and accepted practices for request for proposals. Prerequisites: SMGT1160 or advisor approval.
Special Events Coordination and Management —
SMGT - 1162: Special Events Coordination and Management
SMGT 1162 Learn strategies to effectively procure, organize, implement and monitor the products and services that bring an event to life. This course focuses on event design basics, room set-up, event flow, entertainment, food and beverage options, and communication. Students will research and shop for a case study special event venue and design a boardroom presentation to present venue and theme recommendations to a boss or client; learn vendor selection techniques, and event specifications will be created and vendor/venue work orders reviewed. Get acquainted with music licensing, host liquor liability, the Americans with Disabilities Act (ADA), and preparation for a pre-convention briefing. Students will explore planner resources such as convention and visitor bureaus and destination management companies. Prerequisites: SMGT1161 or advisor approval.
SMGT 1163 Promote your meetings, events, festivals, tradeshows and conventions with the skill of an experienced event marketer. This course combines marketing and public relations expertise to make your event a success! Curriculum includes a business simulation and integrates key business skills such as critical thinking, team dynamics and communication. Prerequisites: None.
Introduction to Hospitality Management —
SMGT - 1165: Introduction to Hospitality Management
SMGT 1165 If travel, hospitality and tourism are exciting and you have always fantasized about a career serving those away from home, this course is the introduction you have been looking for. Learn about management and operations of lodging and foodservices, within diverse organizational models such as private clubs, cruise lines, casinos and amusement parks. Students are also introduced to meeting, trade show and event management. Expectations and resources for careers in these service industries are integral to the course curriculum. Prerequisites: None.
SMGT 1166 Meeting and event planners who want to increase production value of their events will find this course important to achieving a well-designed and orchestrated event. This course provides a thorough knowledge of event design principles, processes and practices. Students will learn about the various decorative elements used in special events and how production factors integrate to produce a winning event. Prerequisites: None.
SMGT 1167 Sponsorship dollars can mean the difference between financial success or ruin for an event. Sponsor visibility and benefit to the sponsoring organization can make or break their business. Establishing ROI for the event, as well as the sponsoring organization, is important to the symbiotic relationship between these entities. For the event planner, the value of sponsorship to the event and its attendees, as well as how to integrate the sponsorship into the event are key elements of success. Fundraisers, who frequently double as the event planner, need to know how to place value on sponsorship, maximize the sponsor experience and where to find more sponsors. Event planners and fundraisers will learn state-of-the-art methods for finding, securing and retaining sponsors in this class. Prerequisites: None.
SMGT 1168 Students new to exhibit management or experienced professionals who want to brush up on their skills will find this course essential to their career. Through the extensive case studies students will learn how to manage exhibit operations from start to finish and become acquainted with marketing the trade show to exhibitors and attendees. Information and resources to manage essential trade show components such as site selection, floorplan layout, program planning, housing, registration and transportation will be explored. Prerequisites: None.
Meeting Planning for the Administrative Professional —
SMGT - 1170: Meeting Planning for the Administrative Professional
SMGT 1170 Admistrative professionals plan the majority of meetings under 100 people without formal meeting planning education or experience. This course provides fundamental knowledge and techniques to ensure success of planning small meetings. Prerequisites: None. DUAL NUMBERED WITH OFFC1024.
Strategies for Sales and Closing Success —
SMGT - 1171: Strategies for Sales and Closing Success
SMGT 1171 Vendor-Client relationships built on collaboration and mutual reward are the secret success strategy of today's hospitality market. The consumptive sales techniques of yesterday have no traction today. Today's customer is more trained, and technology has maximized their ability to both research and communicate. Litigation has increased. New APEX/ASTM Green Standards will soon require another layer of relationship accompanied by transparent documentation. Effective Vendor-Client relationships begin at first contact, continue through "close", and evolve into the post-sale relationship that multiplies sales. New or experienced sales professionals will benefit from hands-on case studies and simulations that address sales and closing strategies from both Vendor and Client perspectives. The exploration of both perspectives is especially appropriate in today's fluid marketplace in which most professionals will be both Vendor and Client during their career.
Project Management for Meetings and Events —
SMGT - 1172: Project Management for Meetings and Events
SMGT 1172 Experienced meeting planners know that project management is one of their most important skills. Traditional project managers pale at the multiplicity of projects that must be managed concurrently for even the smallest of meetings and events. It can seem like magic when the individual projects such as marketing, purchasing, registration, production, sales, housing, etc. operate independently and ultimately come together in the fusion that is a successful meeting or event. That magic is a skill which makes meeting planning a professional celebrated globally and employed by virtually every business model. This course concentrates on the intricacies of the individual projects and their synthesis into the final product - a successful meeting or event. Success doesn't just happen. And, it is not magic. It is the skill of the professional meeting planner. Students in this course practice their skills interactively using case studies and real-life scenarios.
SMGT 1173 Life celebrations take many forms and embrace all cultures; marking birth, coming of age, marriage, death and everything in between. Traditions borne in our native cultures form the fabric that makes us unique and weaves a special mark in our celebrations. Meeting and event planners who specialize in life celebrations such as weddings, bat/bar mitzvahs, naming ceremonies, and other multi-cultural events, as well as managers of cultural fairs, festivals, and parades will benefit from this course. Increase your skill set of cultural norms and traditions and gain insight into resources that will help you research details unique to the host's sect, geographic area, and more.
SMGT 1174 At the core of hospitality law is the need to safeguard guests and internal stakeholders such as owners and employees, while minimizing liability. In an interactive environment, students will explore real-life situations and the application of hospitality law. Students will investigate preventive measures and effective decision making to limit exposure and reduce litigious activity. Study is founded in an ethical, legal, and preventative philosophy, recognizing that today's hospitality manager is the individual who most influences the legal position of the organization through effective decision making. Regulatory and business structure impacts are incorporated into the study of hospitality issues including conferences, employees guests, crime, risks, and more.
Sponsorship and Trade Show Management —
SMGT - 1175: Sponsorship and Trade Show Management
SMGT 1175 Students new to sponsorship and trade show management will find this course the missing link to jumpstarting their career. Experienced development and event professionals who want to brush up on their skills and bridge their revenue-generating capabilities to the next level will find this course essential. The value of sponsors and exhibitors to the event and to its attendees is a key element of success as well as the bottom line. Integration of sponsors and exhibitors within the event program requires careful crafting with all stakeholder groups in mind. Students explore the symbiotic relationship between the sponsors and exhibitors as well as the relationship between the host organization and event attendees. Through the extensive case studies, students will determine how management of these two revenue-generating initiatives can add ROI to the sponsoring organization as well as increase attendees to the event itself.
SMGT 1200 Learn principles and tools for quality and continuous process improvement. Assess supervisor's roles and responsibilities related to quality including identifying and meeting customer's needs, applying tools and techniques for improving systems and processes, developing a quality training plan for work group members, and enhancing work group commitment to quality. Prerequisites: None
SMGT 1205 Learn how to integrate TQM into planning and project management, strategic management, process improvement, and how to modify an organizations behavior. Assess supervisor's roles and responsibilities related to quality including identifying and meeting customer's needs, applying tools and techniques for improving systems and processes, developing a quality training plan for work group members and enhancing work group commitment to continuous quality improvement. Prerequisites: None.
SMGT 1206 Learn how to integrate quality management concepts into planning and project management, strategic management, process improvement and how to impact organizational efficiency and effectiveness. Assess supervisors roles and responsibilities related to quality including identifying and meeting customer needs, applying problem solving tools and techniques for improving systems and processes and making quality decisions. Develop a quality training plan for work group members and enhancing work group commitment to continuous quality improvement.
SMGT 1210 Learn a systematic approach to solving work place problems. Become proficient at using tools for gathering, analyzing, and evaluating data. Master techniques for accessing creativity and group participation. Learn strategies for gaining approval and support and for facilitating successful implementation. Prerequisites: None
SMGT 1215 Explore the challenges of negotiation. Students in this hands-on course will experience the emotions and results of successful and unsuccessful negotiation. Discuss the psychology and consequences of getting your way. Investigate the impact a win-win philosophy has on business relationships and long-term ROI. Practice changing the dialogue of negotiation and discover a blueprint that can be adopted for any negotiation. Then identify and role-play negotiation tactics that will help you to get what you want without saying NO.
SMGT 1220 Develop the skills and knowledge to cultivate productive work teams. Identify the types and benefits of teams and work groups and the stages of team development. Learn to develop team mission, purpose, and goals. Apply techniques for team decision making and conflict resolution. Prerequisites: None
SMGT 1231 Learn how to plan and control projects from start to finish including: determining scope/objectives, scheduling/sequencing, budget, action steps, assigning personnel, authority/responsibility, standards, contingency planning and methods for monitoring and evaluation of the projects success. Use tools such as Gantt Charts, flow charts and others. Plan a work or personal project applying the skills and knowledge learned in class. Prerequisites: None.
SMGT 1232 Tapping into your creative energy can make you more effective in solving problems and developing innovative solutions. Learn a systematic approach to solving work place problems. Become proficient at using tools for gathering, analyzing and evaluating data. Master techniques for accessing creativity and group participation. Learn strategies for gaining approval and support for facilitating successful implementation of decisions.
SMGT 1235 Understand the project management process and learn to utilize the appropriate tools to initiate, plan, execute, control and close projects. Learn to apply knowledge, skills, tools and techniques to project activities to meet project requirements. Understand how organizational planning impacts the projects by means of project prioritization based on risk, funding, and the organizations strategic plan.
SMGT 1240 Learn to prepare for and conduct effective meetings. Develop purpose, desired results, agenda, ground rules, and action plans. Identify appropriate facilities, equipment, and room arrangements for various types of meetings. Learn to use tools to facilitate group participation, decision making, and consensus building including how to handle disruptive behavior. Facilitate a meeting using the strategies and tools learned in class. Prerequisites: None
SMGT 1242 Learn and practice skills to communicate your message directly and effectively to generate the desired results, whether in a meeting, presentation or written media. Integrate multi-media to support your ideas. Assess your audience prior to communicating to maximize effectiveness. Facilitate group participation including handling disruptive behavior. Learn and apply skills in any situation to achieve win-win negotiations.
SMGT 1245 Resorts provide an environment of restoration to their guests. As in other hospitality facilities, the emphasis is always on the guest; however, successful resorts maintain far higher guest service standards than their hotel counterparts. In addition, resorts offer the most fascinating element of all to their guests - escape. Interpretation and delivery of "escape" is both dynamic and evolving. Students in this course will study the components and operation of resorts from a management perspective.
SMGT 1250 THIS COURSE IS THE SAME AS ENTR1550. Identify how supervisors can plan for and support excellent customer service through developing a service strategy. Examine the impact of employee training and decision making authority on customer service. Analyze models of service for internal and external customers. Learn tools and techniques for gathering feedback and handling complaints. Consider the relationship between customer service and quality.
SMGT 1260 Develop the skills and knowledge to cultivate productive work teams. Learn to defuse resistance to change and foster support and involvement in developing a shared vision. Master conflict resolution and negotiation strategies essential for supervisors and others in leadership positions in fostering self managed work teams. Prerequisitites: None.
SMGT 1270 Tapping into your creative energy can make you more valuable to the company you work for and more effective in solving problems and innovating improvements and can be really fun. Discover a variety of tools to increase your creativity. Develop strategies for encouraging and supporting others' creative efforts. Understand the relationship between creativity and risk taking. Learn to develop an environment which fosters creativity. Prerequisites: None
SMGT 1280 Learn how to integrate operations management concepts into strategic management, process improvement supply-chain management, project management, and how to impact organizational efficiency and effectiveness. Assess supervisors roles and responsibilities related to operational activities. Understand the importance of creating competitive advantage driven by supply-chain management and maintaining an integrative quality management system approach throughout the organization operational processes.
SMGT 1400 Performance management is the core of the supervisor's job. Learn to manage employee performance by establishing performance expectations, identifying and providing needed training and support, monitoring performance, and providing formal and informal feedback. Practice conducting employee performance evaluations. Discover methods to take corrective action. Identify sources of inadequate performance - skills and knowledge, processes and systems, motivation and personal issues - and determine appropriate resolution to each. Prerequisites: None
SMGT 1405 Manage employee performance by establishing performance expectations, identifying and providing needed training and support, monitoring performance, and providing formal and informal feedback. Practice conducting employee performance evaluations. Learn methods to take corrective action. Identify sources of inadaquate performance - skills and knowledge, processes and systems, motivation and personal issues - and determine appropriate resolution to each. Coach and mentor good performers to higher levels. Prerequisites: None.
SMGT 1412 Organizations today require a workplace where individuals and differing departments are willing and able to work together in new and collaborative ways. Create a climate where goals are clearly communicated, cooperation and agreement is achieved, and the common purpose of the organization is ultimately served.
SMGT 1413 Incorporate collaboration, consensus and win-win outcomes in the quality process. Tie relationships to delivering quality service. Understand the differences between quality and quality improvement. Gather and analyze data to recognize improvement areas. Assess your organization's readiness for change.
SMGT 1415 How to Delegate Effectively is a key component of a supervisor/leaders success. Learn how to identify tasks that can be delegated and how to identify who in your organization is suited for that task. Overcome barriers to effective delegation. Develop a support system for the monitoring of the employee and the task.
SMGT 1420 Consider issues related to culture, race, sex, age, and ability. Assess personal assumptions, biases, and stereotypes. Discuss legal issues associated with hiring, promotion,and preventing and acting on harassment. Develop action steps supervisors can take to avoid stereotyping, to improve cross-diversity communication and understanding, and to eliminate barriers affecting equal access, professional growth, and mobility. Prerequisites: None
Supervision for Individuals with Limited English Proficiency —
SMGT - 1422: Supervision for Individuals with Limited English Proficiency
SMGT 1422 Designed for those who speak English as their second language, this course is designed to help transition to supervision and management successfully. Learn cultural differences and how they affect motivation, communication, assertiveness and conflict resolution. Prerequisites: None.
SMGT 1430 Examine workplace legal issues - equal opportunity, harassment, worker's compensation, wage and hour issues, the hiring process, employment contracts, family and medical leave, reasonable accommodation for disabled workers, and more. Address major employment statutes and their implications for work groups and develop guidelines for supervisors. Prerequisites: None
SMGT 1440 Develop the skills to conduct effective interviews for selecting new employees. Legal issues, fairness, planning, and conducting the interview will be examined. Practical application of techniques will be featured through role play. Prerequisites: None
Introduction to Human Resource Management —
SMGT - 1441: Introduction to Human Resource Management
SMGT 1441 This course focuses on providing supervisors and managers an overview of the principles and practices of Human Resources Management functions in today's organization, Compensation and Benefits, and Managing Employee Relations. Prerequisites: None.
SMGT 1443 This course focuses on providing supervisors and managers an overview of the principles and practices of Human Resources Management functions in today's organizations of any size. Emphasis areas include Recruitment and Selection, Orientation, Compensation and Benefits and Managing Employee Relations.
SMGT 1450 Learn skills and strategies necessary to assess training needs, design and prepare a training plan, and deliver a training session. Assess the transfer of the training. Consider factors that affect training to include but not limited to: Diversity, legal issues, learning styles, media support, evaluation methods, managing the classroom and follow-up.
SMGT 1460 Identify sources, symptoms, and consequences of chronic stress for yourself and your work group. Practice stress prevention techniques to enhance wellness. Develop plans to manage personal stress and minimize workplace stress. Prerequisites: None
SMGT 1462 Today's societal and work challenges are accelerating at a pace not seen before. Your work life demands doing more with less, multitasking, long hours and career crossroads. Outside of work your time is in demand with community, family and educational needs. How do you find a fair balance between the two? This course will examine these challenges and develop a plan to successfully provide balance to your life. Prerequisites: None.
SMGT 1463 Effectively managing employees on the night, or rotating shifts is critical in a 24/7 global business market. Since about 26% of the working population in the United States works some kind of shift schedule, it becomes necessary for employers to adjust their "day orientation" policies to accommodate the particular needs of their employees who are working around the clock. Learn to balance business needs with quality of life issues for shift-workers. Prerequisites: None.
SMGT 1470 Learn the programs and regulations set forth for maintaining worker safety and rules compliance in business and industry today. Understand supervisor responsibilities in orientating and training new employees, industrial hygiene, motivation, and enforcement of policies. Other areas of study will include worker's compensation cost control, accident investigation techniques, and workplace violence issues. Prerequisites: None
SMGT 1480 Think through and develop your life-career plan. Assess your values, interests, and capabilities. Learn tools helpful in the job search process to assist with networking, resume writing, interviewing, and securing a job. Study factors influencing advancement such as job performance, personal qualities, organizational needs, and mentors. Consider the supervisor's role in influencing career paths of employees. Prerequisites: None
SMGT 1490 Learn strategies for introducing the need for change, diffusing denial and resistance to change, fostering support and involvement, and developing a shared vision. This course will provide a step-by-step guide supported by tools and techniques to help you become an effective change leader in your organization. Prerequisites: None
SMGT 1600 Effectively apply your learning power to its greatest capacity. Learn a variety of principles, tools, and techniques for learning more in less time and deeply retaining it. Learn study tools for notetaking, speed reading and test taking. Manage your emotions to keep stress low and motivation high. Apply learning styles, multiple intelligences, mindmapping, and other tools to help you learn the way you learn best and accomplish your goals. Prerequisites: None
SMGT 1601 This course provides the non-financial manager/supervisor an understanding of business accounting terms, basic accounting cycles, budgeting, cost control, income statements, cash flow analysis and other financial statements. Develop and apply skills in basic accounting principles and concepts to make sound business financial decisions. Prerequisites: None.
SMGT 1620 Communicate your message directly and effectively to generate the desired results. Become proficient at writing clear and concise memos and letters. Learn to use electronic media effectively. Sharpen those essential writing skills. Prerequisites: None
Team Development for Small Business and Non-Profits —
SMGT - 1621: Team Development for Small Business and Non-Profits
SMGT 1621 Develop the skills and knowledge to build a successful work team in a small business, non-profit organization or direct selling operation. Learn how to recruit team members, foster engagement, and develop a shared vision. This course is designed to address work teams that are not made up of a manager-employee relationship including but not limited to partners, sales associates, independent contractors, and volunteers.
Advanced Business Writing and Communication —
SMGT - 1625: Advanced Business Writing and Communication
SMGT 1625 Continue to sharpen and expand business writing and communication skills. Learn to use mind mapping for outlines, create an updated resume, and write different types of letters and memos in varied formats. Improve public and employee relations with enhanced communications.
SMGT 1630 Develop a tool kit of presentation techniques that will serve you well in making both formal and informal presentations. Learn to analyze your audience. Develop an effective introduction, body, and conclusion. Become adept with using audio visuals. Discover the confidence of expressing your ideas to others with conviction, with control, and without fear. Prerequisites: None
SMGT 1640 Become familiar with management planning and control methods. Understand the role of budgeting in management decision making. Communicate with accountants and other supervisors in the organization who are involved in the budgeting process. Develop a department budget. Use good management planning and control techniques in the day-to-day conduct of jobs. Prerequisites: None
SMGT 1650 Complete an improvement project at work applying the knowledge and skills you have learned in the Supervisory Management Program. Plan a project that benefits your employer and showcases your skills. Secure and document management and instructor approval and support in a written contract. Implement and monitor your project, checking progress periodically with your instructor and manager. At the conclusion of the project analyze and report on results. (Independent study guided by instructor.) Prerequisites: A minimum of 20 credits in the Supervisory Management program including SMGT1230
Introduction to Hospitality and Tourism —
SMGT - 1660: Introduction to Hospitality and Tourism
SMGT 1660 This course introduces students to the largest industry in the world - tourism and hospitality. Learn about management and operations of tourism and travel organizations such as visitor and convention bureaus, travel agencies, hotels/motels/resorts, airlines, cruise lines, tour operators, car rental companies, casinos, amusement parks and more. Prerequisites: None.
SMGT 1666 A lodging operation is comprised of many departments that must work together with precision to fulfill guest expectations. Course curriculum addresses the complete range of lodging operational considerations from the front lobby guest experience to the shipping and receiving dock.
SMGT 1670 Technology is integral to success in today's lodging environment. Students will be introduced to the many systems that ensure success, including monitoring room inventory, communication, staffing, yield management and data mining to predict consumer habits. Prerequisite: None.
SMGT 1675 This course provides a hands-on tour of the front office in a lodging establishment. Curriculum includes a computerized simulation of the front office processes from guest check-in thru night audit. This is on-the-job training in the classroom.
Hospitality Space and Logistics Management —
SMGT - 1680: Hospitality Space and Logistics Management
SMGT 1680 This course focuses on the management of products and services at hotels, resorts and other venues that hold group meetings. Achieving success of the group client's meeting goals while ensuring the property's operational efficiency and profit, is a core skill in the hospitality industry. Creating a partnership for success between the venue and the group is a significant element of today's competitive business environment. Prerequisite: None.
Hospitality Marketing and Consumer Behavior —
SMGT - 1681: Hospitality Marketing and Consumer Behavior
SMGT 1681 This course blends the study of marketing with consumer behavior and provides an applied focus on research and prediction of consumer behavior. Students will explore the power of integrating marketing and public relations techniques to influence consumer behavior.
Hospitality Procurement and Cost Control —
SMGT - 1682: Hospitality Procurement and Cost Control
SMGT 1682 Inventory and purchasing controls are important to the success of any lodging property. These controls are necessary for the property to be able to achieve performance goals, while sustaining well supplied operations. This course presents the fundamentals of these important operational principles.
SMGT 1683 This survey course explores current issues within the hospitality lodging industry. Dimensional study, research and application are integral curriculum components for second year hospitality lodging students.
SMGT 1684 Revenue management key concepts and the selective applications of effective strategies and tactics have become critical for hospitality lodging operations. Exploration of revenue maximization strategies and their operational aspects provides students with a clear overview of this important discipline.
Hospitality and Tourism Guest Services —
SMGT - 1685: Hospitality and Tourism Guest Services
SMGT 1685 Hospitality and tourism customers experience satisfaction when the combination of positive product AND service exist. In this course students will learn listening techniques and customer service skills. Hospitality and tourism case studies, tapes and other media give students first-hand experience in providing quality guest services. Problem solving is an important element of the curriculum. Prerequisite: None.
SMGT 1686 Food and Beverage Operations are important to the success of any lodging property. This course prepares hospitality managers by giving a concise overview of the important role that menu planning plays within operations. This course presents fundamentals of the on-premise food service operations, including on-premise catering, as well as, menu design/planning, menu pricing, menu product knowledge, recipe costing, staffing required to implement the menu, current food service trends, basic sanitation skills, and simple internal controls/reporting.
SMGT 1687 This survey course explores current issues within the hospitality lodging industry. Dimensional study, research and application are integral curriculum components for second year hospitality lodging and spa & resort management students.
SMGT 1695 Learn to recognize potential risks in the hospitality environment and to prioritize those risks for action. Application of practical strategies to management risks of people, property and goodwill are key elements of success. Learn risk management techniques using case studies and real-life scenarios. Prerequisites: None.
SMGT 1705 Develop your critical thinking skills. Learn how to effectively acquire new knowledge, analyze it, and integrate it. Acquire strategies and techniques for learning more in less time and deeply retaining it. Discover how to apply learning styles, multiple intelligences, mindmapping, and other accelerated learning tools for success in an accelerated program.
SMGT 1750 Achieve excellence and improve business performance by continuously improving the processes you use to produce the products and services that meet your customer's demands. Learn the seven proven steps that lead to happier customers, happier employees, and greater revenue and bigger profits.
SMGT 1776 We will review, discuss and analyze what makes an organization of any size and purpose, successful. Examine the ways that systems and values help to make up the dynamics of an organization's culture. Discuss the ways individuals work inside an organization and ways they influence those around them. Consider in detail what this all means in the context of today's call for constant change.
SMGT 1815 Develop the skills and knowledge to cultivate productive work teams. Identify the types and benefits of teams and work groups and the stages of team development. Learn to develop team mission, purpose, and goals. Apply techniques for team decision making and conflict resolution. Learn to lead a team through team self-evaluation, developing a team training plan, recognizing achievements, learning from mistakes, celebrating accomplishments, and when the time comes, disbanding with style.
SMGT 1825 Practice a variety of interpersonal communication techniques including active listening, giving and receiving effective feedback, assertive communication, handling emotional behavior, and interpretation of nonverbal cues. Learn to resolve conflict and negotiate collaborative solutions in workplace settings. Identify barriers to positive interpersonal work relationships and strategies for developing and maintaining healthy work relationships.
SMGT 1875 Consider employee training and development needs from orientation through progressive job training. Learn how to determine training objectives, plan, prepare, conduct, and measure benefits of work group training. Assess learning styles of trainees, and learn effective training techniques to reach a wide range of learners. Design and deliver a work-related training session. Learn to coach work group members toward improved performance. Identify guidelines and steps for coaching. Develop individual improvement plans.
SMGT 1950 Learn how to develop a corporate Mentoring program. Analyze corporate cultures to determine what level of support is needed for developing an internal or external Mentoring program. Recognize the differences between mentoring, coaching, managing, and supervising. Learn how to identify, select, train, and match mentees, mentors and coordinators. Develop an action plan that ensures corporate buy-in. Develop a plan for launching your program with support materials and components in place. Develop a system of feedback which incorporates confidentiality. Review and evaluate mentoring programs.
SMGT 1970 This course provides a comprehensive view of casino operations. From the slot club, cage operations, casino floor design and into the management office, students will be guided through the operations of a casino and introduced to patronage motivation. Prerequisites: None.
SMGT - 2002: Management Skills II, Planning & Organizing
SMGT 2002 This course is part 2 of three parts of the process of obtaining certification as a Certified Manager, from the Institute of Certified Professional Managers. Gain knowledge planning and organizing, and apply skills related to planning and strategy, operations management, project management, decision making, team management, organizational structure and human resources management.
Management Skills III, Leading and Controlling —
SMGT - 2003: Management Skills III, Leading and Controlling
SMGT 2003 This course is part 3 of three parts of the process of obtaining certification as a Certified Manager, from the Institute of Certified Professional Managers. Gain knowledge leading & controlling, and apply skills related to leadership principles, empowerment and delegation, managing change, conflict and culture, operations control, quality management and financial management. Prerequisites: SMGT2002, Management Skills II, Planning & Organizing
SMGT 2012 Most people wrongly assume they have a bad memory, when in fact they have a great memory! New business demands require people to learn faster and faster, yet many people lack the advanced learning tools, such as speed reading. This breakthrough course teaches over 20 specific accelerated techniques to help you develop these learning tools. You will systematically learn the skills necessary to develop your mind.
SMGT 2015 Effectively apply your learning power to its greatest capacity. Learn a variety of principles, tools, and techniques for learning more in less time and deeply retaining it. Learn study tools for note taking, and test taking. Manage your emotions to keep stress low and motivation high. Apply learning styles, multiple intelligences, mind mapping and other tools to help you learn the way your learn best and accomplish your goals. Access how accelerated learning principles can be applied into your work and personal life. Prerequisites: This course is a required course for students enrolled in the SMGT evening program.
SMGT 2020 THIS COURSE IS THE SAME AS ENTR1700. Uncover the secrets to "Win-Win" negotiations, based on collaborative principles. Learn a system to prepare for and conduct successful negotiations. Assess your negotiating style and develop a personal negotiation strategy. Apply skills in any situation in which issues are resolved through negotiation.
SMGT 2030 The motivated employee learns fast, deals courteously and efficiently with customers, is cooperative with other employees and is committed to helping you achieve the kind of results that you are seeking. Motivation comes from within, however, by following the recommendations of this course, you can unlock, enhance and direct the motivating forces within the employees who report to you.
SMGT 2045 Adapt key supervision and management skills to your job function. Develop a comfort zone with planning, organizing, and controlling. Gain the relationship of customers service and managing. Learn how to avoid mistakes and learn from those that are made.
Fundamentals of Management and Diversity —
SMGT - 2046: Fundamentals of Management and Diversity
SMGT 2046 This course will provide students with the background and theories of supervision and management, and the key skills required to be a successful supervisor, manager and entrepreneur. Prerequisites: None.
SMGT 2050 Statistical Process Control (SPC) forms the foundation for score keeping and breakthrough improvements in product and service quality. This course is designed to have you become competent in using SPC concepts and integrating them with basic tools needed to identify and eliminate special cause in quality problems. SPC is presented in a workshop format to give you hands-on experience in learning the use of statistical and basic problem-solving tools. You will apply the new learning to work situations.
SMGT 2051 Use and apply each of the seven standard tools of quality. Define how much management supports the use of these tools in the workplace. Participants will be able to apply SPC as it relates to their own environment and support process improvements projects by correctly collecting and recording meaningful data.
SMGT 2052 The goal for this course is to provide each attendee an understanding of how profit and employees can impact an organizations success. Gain a general understanding of profit and show you how it is measured.
SMGT 2056 This course involves the relationship between quality and Lean Manufacturing. Learn how to determine value, metrics, and the constraints of Lean Manufacturing. Compare and contrast traditional manufacturing processes to Lean Manufacturing.
SMGT 2057 This course will provide an overview of the purpose of a visual factory to provide local visibility, management and control. The learner is provided knowledge and ability that empowers and enables successful self-management.
SMGT 2070 Examine the differing ways in which organizations function based on culture, values, structure, norms, rituals, and relationships. Learn to read cultures and navigate your path through the real communication and decision making channels not seen on the organizational chart. Consider implications for personal and organizational effectiveness.
SMGT 2080 This course will orientate new or potential supervisors to a union environment. General topics include: History of unions, the collective bargaining process, labor laws, management rights and labor agreements.
SMGT 2090 This course will give supervisional managers the ability to analyze work performance problems and take appropriate action such as: coaching, counseling, and up to and including termination.
SMGT 2105 Identify what it takes to become a diversity leader in your organization and community. Learn the complexities of managing in today's diverse workforce. Explore the evolution of diversity from the past, present and future perspectives. Assess personal, group and organizational viewpoints toward diversity and diversity initiatives. Examine the legal aspects related to discrimination, affirmative action, bias and stereotyping in human resource activities. Implore effective communication methods to build relationships and understanding. Utilize the differences, similarities and tensions of individuals and groups into a collaborative and competitive advantage for your organization. Eliminate barriers affecting equal access and professional growth and mobility. Prerequisite: None.
SMGT 2110 Learn how to adapt global and multicultural contexts into traditional leadership theories. Develop assimilation strategies that do not lose the many advantages that diversity offers. Examine the leadership challenges regarding ethics, social responsibility, accountability and training in a multicultural environment. Choose appropriate leadership styles to build teamwork and collaboration. Raise the awareness of the workforce at all levels to leverage the value of diversity. Prerequisites: None.
SMGT 2115 This course explains what multicultural mentoring is and how it can be used as an effective tool to develop individuals, foster teamwork, multicultural understanding and organizational effectiveness and productivity. This course places the student in the role of mentee and mentor. As a mentee, the student will learn how to develop and acquire new skills and abilities through a multicultural mentorship partnership. A mentor/mentee agreement will develop a path to growth opportunities. Prerequisite: None.
SMGT 2116 This course builds on what multicultural mentoring is and how it can be used as an effective tool to develop indiviuals, foster teamwork, multicultural understanding and orgznizational effectiveness and productivity. This course places the student in the role of mentee and mentor. As a mentor, you will utilize skills learned to help their mentee succeed. A mentor/mentee agreement will develop a path to growth opportunities. Prerequistes: SMGT2115.
SMGT 2120 This course focuses on building multicultural resolution skills needed to improve the workplace relationships by understanding the concept of cultural clashes, practicing conflict management prevention, mastering negotiating skills across cultures, buiding multicultural communicational skills, developing mediation techniques, understanding the conflict management continuum reslolving multicultural conflict, and comprehending the Alternative Dispute Resolution progression. Prerequisites: None.
SMGT 2125 Understand the growing influence of globalization on all areas of business. Assess the global business environment which includes trade, outsourcing, off shoring, legal, technological, political and social and ethical perspectives. Learn the affects of cultural contexts in negotation and management. Explore strategies for international and global business. Prerequisites: None.
SMGT 2130 This course will explore the need for and use of creativity and innovation in today's global and multi-cultural business environment. Assess your level of imagination by discovering your creative mind and how you can best put it to work in organizational or personal situations. Learn techniques to solve problems creatively involving teams and anticipating potential areas of conflict. Challenge conventional thinking by learning techniques to improve creativity, group participation and gaining approval and support decisions for successful implementation. Students will study findings of current problem-solving research and apply them to ethical and international problems. Prerequisites: None.
Appreciating Differences in the Workplace —
SMGT - 2150: Appreciating Differences in the Workplace
SMGT 2150 Learning about yourself and your preferences through instruments such as the DISC Personal Profile or Myers-Briggs Type Indicator. Consider how your personal style interacts with the styles of others on the job and in everyday life. Analyze the fit between your style and your job and its implications on career goals. Build an objective frame of reference for addressing emotional and interpersonal issues within relationships at home and on the job.
SMGT 2202 Learn a systematic approach to continuous process improvement through the use of Quality Tools. Collect data and conduct in-depth analysis to identify improvement opportunities. Gain an understanding to basic project management for managing a process improvement project.
Leadership for Technical Professionals —
SMGT - 2215: Leadership for Technical Professionals
SMGT 2215 Leadership skills are essential to the success of anyone who directs or leads other team members. The content of this course is based on research into the major challenges facing today's leaders and managers. Students will learn and practice the concepts and performance skills most typically needed by technical and other leaders.
SMGT 2400 This rapidly growing field of retailing offers a multitude of exciting job opportunities with excellent earning and growth potential. This course is designed to provide individuals entering the retailing profession with basic entry-level knowledge and skills. Course content addresses: (1) retailing strategy, by providing information about an important institution in our society, "the world of retailing". (2) Retail Store Management and Operations including inventory, merchandising, and financial management. (3) Retail Merchandising Management by developing strategies in retail design, visual merchandising, selling skills and customer service. Prerequisites: None
SMGT 2405 This course covers the fundamentals of sales promotion, the types of promotional tools available and effective use of those tools. The course also focuses on advertising including the various types of retail advertising options, the parts of the advertisement and the creation of actual advertisements as a part of the class work.
SMGT 2408 The focus of this course is to analyze broadcast media used by retailing and manufacturing firms that merchandise products. The student will study the different television formats and advertising categories. We will discuss the influence of television on trends and brand globalization. This course also covers the fundamentals of radio formats, programs, sponsorship and scheduling.
SMGT 2410 This course provides an introduction to retail formats and their employment opportunities. Emphasis will be placed on developing a merchandise assortment and branding strategies. Students will study the fundamentals of market demographics, retail sites and store layout.
SMGT 2411 This course provides an introduction to retail format and their employment opportunities. Emphasis will be placed on consumer demographics, products and current trends. Students will study merchandising philosophy and functions.
SMGT 2412 This course provides the basic strategies for developing a merchandise assortment. The student will study retail buying functions of department stores and specialty stores. Domestic and international sources for merchandise and pricing strategies will be covered.
SMGT 2415 This course focuses on factors influencing customer relationship strategies. Key topics include self-image, nonverbal communications and ethics as foundations for relationships in selling. The student will examine the important role of complete and accurate product, company and competitive knowledge in personal selling as they develop product strategy. Developing a customer strategy includes social influences, perception, emotional and rational buying behavior. Opportunities will be provided for students to plan, deliver, and critique actual sales presentations. The student will learn the steps of a sales demonstration and negotiating buyer resistance.
SMGT 2500 The system's modular design allows participants to learn a range of skills in the most effective and efficient way possible. You'll see an immediate, positive and lasting difference in you efforts to improve customer loyalty and enhance customer satisfaction and how to differentiate yourself in a highly competitive market. Additionally, you will reduce transaction time, manage customer experiences and improve service provider morale and commitment.
Fundamentals for a Successful Workplace I —
SMGT - 2505: Fundamentals for a Successful Workplace I
SMGT 2505 This course provides line and staff support employees the critical skills necessary to cope with today's changing work environment. Overcome obstacles and solve problems in a way that leads to positive outcomes for employees and the organization.
SMGT 2755 This course is designed to meet and exceed the Minnesota State Statutory requirements for the twelve (12) hours Pre-assignment training for Protective Agents mandated by the Minnesota Statute 326.3361, Subdivision 1 to 4, and Administrative Rules 7506.0100 to 7506.2900.
A must course for persons interested in obtaining a career in the private security industry or individuals who want to raise their security awareness in today's environment.
Prior Experiential Learning Portfolio Development —
SMGT - 2950: Prior Experiential Learning Portfolio Development
SMGT 2950 This course will guide students in their first semester through the creation of an individualized degree plan for the Supervisory Management AAS degree program or other participating program at the college. Students will assess their previous education, prior learning from work and life experience and develop a portfolio of prior learning which will be submitted for review. Any credit(s) awarded will be in compliance with the standards, principles, and procedures as published by the Council for Adult and Experiential Learning. Course can be repeated up to six credits.
Prerequisites: Program Advisor Approval.