Quality Improvement

Quality Improvement - Certificate

Recommended Course Sequence

Core Courses

Course Title Credits
BUSN 1200 Quality Management
Description
BUSN 1200 Learn how to integrate TQM into planning and project management, strategic management, process improvement and how to modify an organizations behavior. Assess supervisors roles and responsibilities related to quality including identifying and meeting customer needs, applying problem solving tools and techniques for improving systems and processes and making quality decisions. Develop a quality training plan for work group members and enhancing work group commitment to continuous quality improvement.

Credits: 3

Effective Dates: 05/21/2014 - 12/31/9999

Course Outline: BUSN1200

3
BUSN 1210 Project Management
Description
BUSN 1210 Understand the project management process and learn to utilize the appropriate tools to initiate, plan, execute, control and close projects. Learn to apply knowledge, skills, tools and techniques to project activities to meet project requirements. Understand how organizational planning impacts the projects by means of project prioritization based on risk, funding, and the organizations strategic plan.

Credits: 3

Effective Dates: 05/21/2014 - 12/31/9999

Course Outline: BUSN1210

3
BUSN 1220 Effective Business Communication
Description
BUSN 1220 Learn and practice skills to communicate your message directly and effectively to generate the desired results, whether in a meeting, presentation or written media. Integrate multi-media to support your ideas. Assess your audience prior to communicating to maximize effectiveness. Facilitate group participation including handling disruptive behavior. Learn to apply skills in any situation to achieve win-win negotiations.

Credits: 3

Effective Dates: 05/21/2014 - 12/31/9999

Course Outline: BUSN1220

3
BUSN 1230 Operations Management
Description
BUSN 1230 Identify how supervisors can plan for and support excellent customer service through developing a service strategy. Examine the impact of employee training and decision making authority on customer service. Analyze models of service for internal and external customers. Learn tools and techniques for gathering feedback and handling complaints. Consider the relationship between customer service and quality.

Credits: 3

Effective Dates: 05/21/2014 - 12/31/9999

Course Outline: BUSN1230

3
BUSN 1240 Creativity and Problem Solving
Description
BUSN 1240 Develop the skills and knowledge to cultivate productive work teams. Learn to defuse resistance to change and foster support and involvement in developing a shared vision. Another important focus is to master conflict resolution and negotiation strategies essential for supervisors and others in leadership positions in fostering self managed work teams.

Credits: 2

Effective Dates: 05/21/2014 - 12/31/9999

Course Outline: BUSN1240

2
Total Core Credits: 14

General Education Courses

Course Title Credits
ENGL 1150 Composition I
Description
ENGL 1150 This course emphasizes the process of writing expository and persuasive essays using effective writing skills and a variety of research techniques. Also included in the course content are critical reading and logical reasoning. Meets MnTC Goal 1 - PREREQUISITES: Student must score an 86 or above on the Accuplacer Sentence Skills assessment OR complete developmental courses through English Essentials AND score a 78 or higher on the Accuplacer Reading Comprehension Assessment OR complete College Reading I or II.

Credits: 3

Effective Dates: 08/24/2009 - 12/31/9999

MNTC Goals: 1

Course Outline: ENGL1150

3
Total General Education Credits: 3
Total Program Credits: 17