Hospitality Lodging Management

Overview

Outcomes

Program Data Sheet

Major Description

The hospitality industry is the largest and fastest growing industry in the world. There are more than four million hotel rooms in thousands of properties within North America alone. Lodging establishments range in size from intimate inns to mega conference hotels. Some are designed for the budget traveler, while others provide luxury accommodations to the highly affluent traveler. Throughout this international industry, the benchmarks of success are measured on the comfort of the sleeping room, quality of food and service received. These simple components set the properties apart. In addition, many lodging properties offer meeting and event space with accompanying services.

Work Environment

Hospitality lodging staff focuses on the guests, and their experience. They offer exemplary service to ensure guest loyalty and business success. The work environment is fast-paced. Staff members offer a variety of services simultaneously, while maintaining a pleasant and gracious demeanor.

Potential Job Titles

  • Account Manager
  • Customer Service Specialist
  • Event Manager
  • Front Office Manager
  • Guest Services Manager
  • Meeting Planner
  • Member Services Representative
  • Operations Manager
  • Rooms Manager
  • Sales Manager

Salary Data

  • Average Wage: $23.38/hour
  • Top Earners: $34.45/hour

Academic Advisor


Instructors

Rosealee Lee 651-423-8604 rosealee.lee@dctc.edu BIO

Program Links

DCTC Hospitality Ning Network

Visit the DCTC Hospitality Network Web site to access more information, including testimonials, newsletters, blogs, announcements, student employment and instructor biographies.