Hospitality Lodging Operations

Hospitality Lodging Operations - Certificate

Recommended Course Sequence

Core Courses

Course Title Credits
SMGT 1022 Leadership
Description
SMGT 1022 Learn concepts to become an effective leader in todays global business environment. Determine your leadership style and the implications of that style on workgroup performance. Incorporate ethics, corporate mission, vision and culture into a powerful leadership strategy. Enhance your ability to motivate and positively influence others in a increasingly diverse workforce. Prerequisites: None

Credits: 3

Effective Dates: 08/01/2001 - 12/31/9999

Course Outline: SMGT1022

3
SMGT 1174 Hospitality Law
Description
SMGT 1174 At the core of hospitality law is the need to safeguard guests and internal stakeholders such as owners and employees, while minimizing liability. In an interactive environment, students will explore real-life situations and the application of hospitality law. Students will investigate preventive measures and effective decision making to limit exposure and reduce litigious activity. Study is founded in an ethical, legal, and preventative philosophy, recognizing that today's hospitality manager is the individual who most influences the legal position of the organization through effective decision making. Regulatory and business structure impacts are incorporated into the study of hospitality issues including conferences, employees guests, crime, risks, and more.

Credits: 3

Effective Dates: 09/29/2010 - 12/31/9999

Course Outline: SMGT1174

3
SMGT 1660 Introduction to Hospitality and Tourism
Description
SMGT 1660 This course introduces students to the largest industry in the world - tourism and hospitality. Learn about management and operations of tourism and travel organizations such as visitor and convention bureaus, travel agencies, hotels/motels/resorts, airlines, cruise lines, tour operators, car rental companies, casinos, amusement parks and more. Prerequisites: None.

Credits: 2

Effective Dates: 08/25/2008 - 12/31/9999

Course Outline: SMGT1660

2
SMGT 1666 Lodging Operations and Coordination
Description
SMGT 1666 A lodging operation is comprised of many departments that must work together with precision to fulfill guest expectations. Course curriculum addresses the complete range of lodging operational considerations from the front lobby guest experience to the shipping and receiving dock.

Credits: 2

Effective Dates: 09/30/2010 - 12/31/9999

Course Outline: SMGT1666

2
SMGT 1670 Lodging Systems and Technology
Description
SMGT 1670 Technology is integral to success in today's lodging environment. Students will be introduced to the many systems that ensure success, including monitoring room inventory, communication, staffing, yield management and data mining to predict consumer habits. Prerequisite: None.

Credits: 2

Effective Dates: 08/25/2008 - 12/31/9999

Course Outline: SMGT1670

2
SMGT 1675 Hotel Front Office Management
Description
SMGT 1675 This course provides a hands-on tour of the front office in a lodging establishment. Curriculum includes a computerized simulation of the front office processes from guest check-in thru night audit. This is on-the-job training in the classroom.

Credits: 3

Effective Dates: 08/25/2008 - 12/31/9999

Course Outline: SMGT1675

3
SMGT 1682 Hospitality Procurement and Cost Control
Description
SMGT 1682 Inventory and purchasing controls are important to the success of any lodging property. These controls are necessary for the property to be able to achieve performance goals, while sustaining well supplied operations. This course presents the fundamentals of these important operational principles.

Credits: 3

Effective Dates: 08/27/2012 - 12/31/9999

Course Outline: SMGT1682

3
SMGT 1685 Hospitality and Tourism Guest Services
Description
SMGT 1685 Hospitality and tourism customers experience satisfaction when the combination of positive product AND service exist. In this course students will learn listening techniques and customer service skills. Hospitality and tourism case studies, tapes and other media give students first-hand experience in providing quality guest services. Problem solving is an important element of the curriculum. Prerequisite: None.

Credits: 2

Effective Dates: 08/25/2008 - 12/31/9999

Course Outline: SMGT1685

2
SMGT 1875 Training and Developing Employees
Description
SMGT 1875 Consider employee training and development needs from orientation through progressive job training. Learn how to determine training objectives, plan, prepare, conduct, and measure benefits of work group training. Assess learning styles of trainees, and learn effective training techniques to reach a wide range of learners. Design and deliver a work-related training session. Learn to coach work group members toward improved performance. Identify guidelines and steps for coaching. Develop individual improvement plans.

Credits: 3

Effective Dates: 04/08/1999 - 12/31/9999

Course Outline: SMGT1875

3
Total Core Credits: 23
Total Program Credits: 23