Damage Analysis, Estimating, and Customer Service
ABCT - 2103: Damage Analysis, Estimating, and Customer Service
ABCT 2103 This course will focus on management duties related to personnel, shop flow and monetary tasks. This course will contain and require handwritten and computer driven estimation procedures and understanding of estimating terminology.
ABCT 2108 This course will focus on unibody, full frame repair and alignment using various alignment, measuring and pulling equipment. This course will also contain wheel alignment procedures and terminology relating to collision damaged vehicles.
Prerequisites: ABCT1111, ABCT1212 or BSEP1301, and ABCT1120.
SPEE 1020 This course is intended to increase student?s awareness of the processes, models, and theories of interpersonal communication relative to relationships that impact people?s personal and professional lives. Through self-analysis and reflection, case studies, practical application, and critical thinking, students will examine the influence of communicative behaviors on themselves, their personal relationships, groups, and society. Concepts include self-esteem, self-fulfilling prophecies, perception, ethics, emotion, conflict, cultural awareness, language, nonverbal communication, social media, and listening. Meets Goal 7.
ENGL 1200 This course is designed to enhance students' abilities to write technical documents. The content covered will include proposals, research reports, technical manuals, feasibility studies, and process reports. Students with Reading Comprehension score between 51 and 69 can concurrently take ENGL 0110 but will need to register for it prior to attempting to register for ENGL 1200.
Meets MnTC Goal 1