- Accountability 4 hours
For managers and others responsible for delivering results
Leaders create a vision and hope that others will follow. Successful leaders facilitate the development of a shared vision that builds commitment to the outcome. In this course, participants will learn the skills to establish intention and drive results.
Building Agreement 4 hours
For supervisors and others whose success is based on the strength of their relationships
Building agreement represents a positive approach to resolving conflict. The goal is to take actions that support a shared vision for the future. In this session, participants will learn a process to build agreement based on creating mutual understanding, common goals and a shared commitment to the future.
Building Trust 4 hours
For managers and supervisors
The nature of a business organization is to work as an interdependent team, but without trust, there can be no dependence, commitment, understanding or leadership. This course explores the various levels of trust within an organization. Participants will learn trust-building behaviors and trust breaking behaviors.
Delegation 8 hours
For supervisors and others who need to improve their own productivity by delegating to others
Based on the productivity of their team, supervisors are measured. Effective delegation is essential to supervision and management, but a difficult role for many managers and supervisors to assume. Participants learn to use tools and techniques to identify what, when, why and how to delegate, including, determining measures of success and monitoring progress.
Generation Gap and the Workplace 4 hours
For individuals who are looking to create a good working environment with a diverse group
The workplace has become a patchwork of varying perspectives and experiences that can present challenges to management in terms of handling multiple generations. This course will help you understand the various generations present at work and what motivates them and how to deal with them on a daily basis.
Global Understanding 4 hours
For employees working across cultures
Today’s global marketplace calls for an intercultural understanding and cross-cultural communication skills to maximize business operations. Participants will gain the cultural competence required to build successful relationships with global colleagues and customers by learning the values, behaviors and communication styles of select cultures.
Meeting Management 4 hours
For individuals who wish to gain confidence in running a meeting that will engage attendees
Meetings require skill and technique in order to achieve its purpose. Disorganized and poorly managed meetings waste time and hurt your credibility as a meeting manager. Consistently leaving a poor impression with the attendees will haunt you if left unchecked. This course is designed to give participants the basic tools necessary to initiate and manage an engaging and successful meeting.
Project Management 8 hours
For managers and others who are actively planning projects or working on a project management team
Proper planning is the key to success in any endeavor. This course is a hands-on workshop for managers planning projects or working on a project team. Participants gain an understanding of the entire project management process as well as strategies they can use to enhance the effectiveness of project execution. They learn how to use key project management tools by applying the principles and techniques directly to their own project, which reinforces learning while contributing to project success.
Resolving Conflict 8 hours
For managers and leaders seeking to create a more collaborative environment
Constructive conflict can increase performance, but destructive conflict can destroy productivity and morale. In this program, participants learn how to recognize different types of conflict and how to resolve conflicts before they become destructive.
Thinking on Your Feet 4 hours
For supervisors, team leaders and others who need to enhance their critical thinking skills
Employees who can critically evaluate a situation, sift through relevant information and make sound judgments with confidence can enhance the productivity of their team. This course introduces situation analysis and the decision making process and presents the information in ways that make it applicable to improving workplace decisions.