Four Hours or Less
Leadership in Four Hours or Less
It is critical that businesses and individuals keep up with the latest professional skills and training in order to best serve their customers and meet strategic goals. At Dakota County Technical College, we offer a variety of topics to meet the needs of your organization. By assessing your training needs, with early involvement by our industry expert instructors, we maximize the benefits you receive from a well-trained department and staff.
Grow and build a more loyal customer base by applying effective customer service practices with each customer interaction.
- Delivering World Class Customer Service
Learn techniques to deliver exceptional internal and external customer service and create loyal, lifelong customers.
- Cultivating A Customer-Oriented Culture Series
Soil Analysis: business analysis to determine the soil condition in which we are plantingPlanting the Seeds: product differentiation and customer valuesWatering for Growth: nurture with positive communication, a strong team and an action planChecking the Crop: evaluate, learn, discover and developHarvesting the Crop: deliver the goods and meet customer’s needsMultiplying/Sustaining Growth: evaluate feedback, gain customer loyalty and maintain the crop
- Leading the Behavioral Interview
Learn how to plan, prepare and lead an effective interview process. Practice interviewing skills and learn how to evaluate a candidate to make better hiring decisions.
- Leading Across Generations
Learn how generational differences can impact team effectiveness. Explore expectations, behaviors, and motivators of traditionalists, baby boomers, generation X and millennials, to create understanding and build productive working relationships.
- Turning Talent Into Performance
This course focuses on coaching for performance while developing talent. Coaching is a powerful strategy for building employee commitment and achieving peak performance. Coaching has been defined as eyeball-to-eyeball management that is a process which helps managers develop trusting relationships, develop clear performance and career goals, customize individual development plans, deliver effective feedback and conduct effective coaching sessions.
- Leveraging Employee Strength
Traditional thinking says, “spend most of your time improving your weaknesses.” Contemporary thinking says, “build upon your talents and manage around your weakness.” This session builds upon the Gallup research and the Clifton StrengthsFinder® assessment. The course provides a framework that participants can use for better understanding their own unique talents and building on the natural talents of their employees.
- Avoiding Costly Hiring Mistakes
Managers who conduct poorly planned, unorganized employment searches learn very little information about candidates that will help determine the best selection. Hiring decisions made purely on “gut” reactions, often result in hiring ineffective people. Such mistakes cost the company money, time, effort and a poor reputation in the marketplace. This session will focus on what a manager can do to plan, prepare and conduct an effective hiring process.
- Taking Charge of Your Career
This course is designed to help participants create a career development plan that leads to greater job satisfaction and performance on the job. Learn how to take more control over your career plan and develop strategies to get the job you really want. The course includes an assessment of strengths and talents, values, goals and methods for putting a career plan into action.
- Managing Your Emotions
This course builds upon emotional intelligence research. The session will help you better understand how you typically react to stressful interpersonal relations, how to manage your emotions and take actions that reduce conflict in order to get intended results. Develop an action plan to effectively work with customers, staff, colleagues, friends, family, or anyone you come into contact with during the course of daily living.
- Managing a Job Search
This course is designed to offer you methods for effectively managing an active job search. Learn to deal with transition and job loss, identify your career goals-strengths-values-interests, write an effective resume, interview more effectively, network more effectively and deal with workplace bias and prejudice.
- Lean Logistics
Learn how the lean logistics concept can be applied in your business. Understand what lean logistics is, process philosophy purposes, management principles, lean concepts and goals, activity cost areas, measurement drivers, waste identification and how to complete a Kaizen event in a logistics network.
- Lean Office
Prepares each team member to start a Kaizen event for the office and any administrative or service environment.
- Logistics Management
Learn how to set up a logistics management organization in your company and develop a definition of “logistics management.” Establish what business processes are involved in logistics management and what functional departments contribute people, systems, and space to the effective and efficient flow of products, orders, and information through out the logistics supply chain.
- Supply Chain Management (SCM)
Develop an understanding of what SCM is, key business processes, how and why it should be used and how flow charts improve documented operations. Learn how to establish a vision of how the supply chain process can meet customer requirements while minimizing cost and inventory investment. Understand SCM business processes redesign methodology and how to develop SCM measures of performance.
- SCM Business Process Enablers
Develop an understanding of the SCM business processes enablers such as human resources, organizational development, information technology, strategic alliances, and metrics, which are necessary for supporting the redesign of the supply chain.
- Working through Conflict
Learn the common causes, how to recognize the stages and techniques to effectively resolve workplace conflict.
- Building Trust with Others
Learn how to build high trust relationships and create and protect a trusting environment. Discover how to establish trust, enhance trust, and repair trust with internal and external customers.
- Effective Presentations
Learn the basics of designing and delivering strong presentations by presentation rehersals and one-on-one coaching.
- Effective Meetings
This 2-hour workshop provides practical methods and tools for ongoing and one-time meeting facilitation. This workshop can also include a 2-hour training sesson on facilitation skills for meetings where participant involvement is critical.
- Leading Organizational Change
Learn what is at stake when change is underway, how to work with the natural resistance to change and how to help employees get to the level of commitment required for success. This 2 or 4-hour workshop includes simple models and tools that can be used to plan for and execute change initiatives.
- Communicating Effectively
Learn how to enhance your speaking and listening skills in face-to-face, telephone, and electronic communication.
Strengths Based Leadership
Assess strengths of individuals and put those strengths to work individually, in teams and in your organization. This session includes an overview of the Clifton StrengthsFinder® assessment and model.
- DISC Personality Behaviors
Focus on team building and increasing self-awareness and openness with peers and direct reports. During this 2 or 4-hour training you will use emotional intelligence to dig deeper individually and as a team.
- Creative Goal Setting
Learn several methods on how to prioritize and set goals and how to stay motivated and on task. This session provides several methods and tools for immediate action.
- Combating Workplace Negativity
As a supervisor, learn how you can combat negativity in the workplace. Understand the cause and how to identify, manage and resolve workplace negativity.
- Do’s and Don’ts in an Electronic Age
Learn about social media used in business today and the do’s and don’ts when using these media outlets. A website can be a powerful tool for your business and sales.
- The Attitude Affect
Explore the multiple facets of the influence of attitude in every aspect of your business. Renew your organizational culture with the power of positive people, and leave equipped to cultivate attitudes that boost performance and build business.
- Rediscovering Your Mission
Redefine the business you are in and refocus your vision. By fine tuning your strategies, you will rediscover your mission and meet your purpose with renewed passion.
- 3-Part Power Challenge Series
Personal and Organizational Power
Power to Lead
Power to Change
- Challenge to Change: Rewrite the Future in Today’s New Reality
Today’s new reality is about value. Customers of all business sectors require increased value and measure that value with increasing scrutiny. Discover a road map to proactively rewrite the future by looking back and visioning the future to uncover your organization’s potential.
- Delegating for Results
Delegating is one of the most important skills of a manager. Learn how to effectively delegate tasks in the workplace, avoid road blocks and identify the danger signs of dumping tasks on others.
- Situational Leadership
Identify your leadership style, learn how to assess your team’s readiness and change your leadership style to maximize employee performance. Learn coaching strategies to deliver business results and build the team.
- Conflict Management
This 4-hour workshop uses the T-K Conflict Mode inventory model and tools to address personal approaches to conflict. Learn strategies for effectively resolving and managing all types of conflicts.
- Basic Communication
This session covers the communication process, barriers to effective communication and basic skills including asking probing questions and using active listening to improve two-way conversations.
- Identify Root Cause
Overcome the challenges of finding the root cause of incidents. Learn investigative techniques and follow a root cause analysis process to prevent reoccurrence.
- Leadership For Leads Workshop Series
Lead Position: Roles and Expectations
Levels of Authority
Addressing Performance Issues
- Coaching for Results
Learn strategies to enhance employee performance as well as how to give and receive positive and developmental feedback.
- Holding People Accountable
A critical topic for all supervisors, this 4-hour workshop addresses the importance of setting expectations, providing continuous feedback and providing the appropriate consequences for all levels of performance.
- Understanding and Illustrating Performance Management Strategy
Understand how situational factors, such as span, affect the supervisory performance management strategy and needs of the support system. Learn the importance of performance management activities for a system of communications and how to avoid discriminatory practices.
- Set and Communicate Performance Expectations
Set expectations and communicate performance authority and responsibility. Learn to set measurable performance standards even when expectations are subjective. Link expectations, goals, and objectives to the mission and vision of your organization.
- People Skills for Solving Performance Problems
Learn to use both direct and non-direct probing styles when analyzing performance. Discover the behavioral effects of constructive and positive feedback.
- Deciding How to Handle Performance Problems
Learn to state performance problems properly, apply a performance problem analysis technique and analyze situations to decide whether to train or to motivate.
- The Supervisor as a Trainer
Learn the four stages of job development. Understand the supervisor’s role in employee development and differentiate between strategic and job-level training needs. Identify formal and on-the-job training techniques.
- Handling Won’t Do Performance Problems: Motivating, Counseling, and Corrective Discipline
Understand the problems and reasons employees appear to lack motivation. Perform a simple behavioral analysis before influencing situations and practice employee counseling. Learn the factors that enhance a disciplined work environment, components of a performance improvement plan and the steps when taking disciplinary action.
- Integrative Case Studies: Putting all the Pieces Together
Practice integrating the earlier material to handle common employee performance challenges. Apply the techniques learned to your own situations. Internalize an analysis pattern that integrates performance management concepts, skills, and techniques.
- Performance Appraisals that Support the Day-to-Day Strategy
Learn how performance reviews and appraisals contribute to managing performance and why documentation is crucial for accurate ratings. Understand the three major objectives of performance appraisals and practice the steps for conducting those discussions. Develop a list of do’s and don’ts when conducting a performance appraisal discussion.
- Taking Action to Solve Problems
Learn how to identify possible causes and solutions of a problem and determine which has the greatest impact on customer requirements.
- Releasing Your Creativity
Learn creative ways to solve problems, address issues, overcome obstacles, make decisions, improve processes, identify opportunities and broaden thinking. Apply the creative thinking methods to a challenge from your personal or work life.
- Problem Solving
This workshop will discuss the problem solving process, methods and common barriers of problem solving. Emphasis will be put on strong problem definition, working at a root cause level and following through until the problem is solved.
- Safe Work Habits
Provides methods and tools for improving safety culture and individual performance. Learn guidelines to apply the methods.
Workplace Violence Training for Supervisors: Internal threatsLearn techniques to identify and respond to potential internal workplace violence situations, address issues when they are small and conduct a hostile termination.
Workplace Violence Training for Supervisors: External threatsLearn your responsibilities as a supervisor to protect your employees from external threats, including criminal activity and employee families. Learn proactive measures supervisors can take to minimize their risks.
- Winning Negotiation
Winning is not a game of chance. Get what you want out of saying, “No.” Everyone likes to win. We know a multitude of ways to define winning, and we all know it when we feel it. Even individuals who don’t consider themselves competitive will admit that winning feels good. Winning is not a game of chance; it’s not even a game.
- Leverage Your Strengths to Maximize Sales
We all sell every day. Explore how to leverage your strengths to maximize sale results. Based on groundbreaking Gallup research, identify the strengths unique to you. Learn to apply those strengths to manage your weaknesses.
- Effective Selling Practices
Identify opportunities for improvement in your company’s selling practices. Determine how basing your sales process on your customer’s buying decisions and utilizing commitment objectives will help boost sales and overall efficiency in your company.
- Mastering Personal Change
This 4-hour workshop provides methods and tools for working through change effectively, including approaches such as being forward focused and conscious of what is and is not within our control.
- Negotiating with Tact and Diplomacy
Learn tips and tactics of successful and proven negotiaing methods and the most common negotiating mistakes.
- Stress and Time Management: Strategies for Success
Learn how to discover where your time and stress come from as well as numerous creative ways to effectively manage them.
- Influencing Others
Learn to prepare and lead discussions to successfully influence others in the workplace.
- Interaction Skills for Success
Sharpen your communication and collaborative skills to build positive relationships with others in the workplace.
- Developing Assertiveness Skills
Learn the difference between passive, aggressive, and assertive behavior in the workplace. Learn techniques to demonstrate assertive behavior on the job.
- Improving Personal Productivity
Learn tools and techniques to be more effective in managing your work. Understand how to prioritize multiple tasks, identify time soakers, deal with chatty coworkers and overcome procrastination.
- Staying Positive during Challenging Times
Learn tips, tools and techniques to stay positive and manage stress in your personal and professional life.
Adapting to ChangeLearn techniques to prepare for and accept change in your personal and professional life. Explore strategies to be change ready and stay positive during challenging times.
- Sustainability and Green Design
Sustainability now underlies the expectations of many design projects. As Americans have become more concerned with the impact of increasingly high energy prices and the effects of waste disposal, it is increasingly important for companies to incorporate “green” and sustainable strategies into their business practices.
- Sustainability by design
Sustainability and overall corporate strategy is linked. Sustainability is given visibility, as it becomes part of the overall planning, budgeting and accountability processes. Thus, the business can operate successfully, and thrive, in an increasingly resource constrained environment.
- Sustainability issues, product design and environmental management
Business education needs to provide a broadened understanding of value related to sustainability. Sustainability is a concept that demands organizations to consider the expectations of various stakeholders in their value creation process.
- Building Information Model (BIM)
Building Information Model software supports collaborative teams by making it easy to say, “I see what you mean.” It assists automated code checking, cost reporting, energy analysis, system clash detection and other design, planning, scheduling and implementation processes.
- Working as a Team
Learn the characteristics of a high performing team and skills to contribute to team effectiveness.
- Team Building
Improve team performance by building on the strengths of each member. This 4-hour presentation focuses on team strengths and how to better utilize these strengths in a complementary team environment.
This 2-hour workshop discusses the characteristics of an effective team and best practices for building and maintaining team effectiveness. This workshop is best taken in parallel with other team building activities.
- Team Decision Making
This 4-hour workshop covers the process, methods and barriers to effective team decision making. Learn methods for managing conflict that naturally arises during the decision making process.