Multicultural Quality Management - Diploma - Dakota County Technical College | DCTC - a 2-Year Minnesota School Offering Associate Degree, Certificate and Diploma Programs to the Twin Cities, MN

Multicultural Quality Management - Diploma

This Diploma is a combination of Multicultural Supervision Certificate, Quality Improvement Certificate, BUSN 1030 and BUSN1160.

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2023-2024 Required Courses

Multicultural Supervision Courses

Course Title	Credits
BUSN 1300 Multicultural Mentorship I BUSN - 1300: Multicultural Mentorship I Description BUSN 1300 This course explains what multicultural mentoring is and how it can be used as an effective tool to develop individuals, foster teamwork, multicultural understanding and organizational effectiveness and productivity. This course places the student in the role of mentee and mentor. As a mentee, the student will learn how to develop and acquire new skills and abilities through a multicultural mentorship partnership. A mentor/mentee agreement will develop a path to growth opportunities. This course is a Prerequisite for BUSN1310 Multicultural Mentorship II. Credits: 2 Prerequisites: None Corequisites: None Future Offering: None Course Outline: BUSN1300 — PDF	2
BUSN 1310 Multicultural Mentorship II BUSN - 1310: Multicultural Mentorship II Description BUSN 1310 This course builds on what multicultural mentoring is and how it can be used as an effective tool to develop individuals, foster teamwork, multicultural understanding and organizational effectiveness and productivity. This course places the student in the role of mentee and mentor. As a mentor, you will utilize skills learned to help their mentee succeed. A mentor/mentee agreement will develop a path to growth opportunities. Credits: 1 Prerequisites: BUSN 1300 Multicultural Mentorship I Corequisites: None Future Offering: Spring 2024 Course Outline: BUSN1310 — PDF	1
BUSN 1320 Managing Diversity BUSN - 1320: Managing Diversity Description BUSN 1320 Identify what it takes to become a diversity leader in your organization and community. Learn the complexities of managing in todays diverse workforce. Explore the evolution of diversity from the past, present and future perspectives. Assess personal, group and organizational viewpoints toward diversity and diversity initiatives. Examine the legal aspects related to discrimination, affirmative action, bias and stereotyping in human resource activities. Implore effective communication methods to build relationships and understanding. Utilize the differences, similarities and tensions of individuals and groups into a collaborative and competitive advantage for your organization. Eliminate barriers affecting equal access and professional growth and mobility. Credits: 3 Prerequisites: None Corequisites: None Future Offering: Spring 2024 Course Outline: BUSN1320 — PDF	3
BUSN 1330 Leading a Multicultural Workforce BUSN - 1330: Leading a Multicultural Workforce Description BUSN 1330 Learn how to adapt global and multicultural contexts into traditional leadership theories. Develop assimilation strategies that do not lose the many advantages that diversity offers. Examine the leadership challenges regarding ethics, social responsibility, accountability and training in a multicultural environment. Choose appropriate leadership styles to build teamwork and collaboration. Raise the awareness of the workforce at all levels to leverage the value of diversity. Credits: 3 Prerequisites: None Corequisites: None Future Offering: Spring 2024 Course Outline: BUSN1330 — PDF	3
BUSN 1340 International Business BUSN - 1340: International Business Description BUSN 1340 Understand the growing influence of globalization on all areas of business. Assess the global business environment which includes trade, outsourcing, off shoring, legal, technological, political and social and ethical perspectives. Learn the effects of cultural contexts in negotiation and management. Explore strategies for international and global business. Credits: 3 Prerequisites: None Corequisites: None Future Offering: Spring 2024 Course Outline: BUSN1340 — PDF	3
BUSN 1350 Multicultural Conflict Resolution this course is also required for Quality Improvement BUSN - 1350: Multicultural Conflict Resolution Description BUSN 1350 This course focuses on building multicultural conflict resolution skills needed to improve the workplace relationships by understanding the concept of cultural clashes, practicing conflict management prevention, mastering negotiating skills across cultures, building multicultural communication skills, developing mediation techniques, understanding the conflict management continuum resolving multicultural conflict, and comprehending the Alternative Dispute Resolution progression. Credits: 2 Prerequisites: None Corequisites: None Future Offering: Spring 2024 Summer 2024 Course Outline: BUSN1350 — PDF	2
Total Semester Credits:	14

Quality Improvement Courses

Course Title	Credits
BUSN 1200 Quality Management BUSN - 1200: Quality Management Description BUSN 1200 Learn how to integrate TQM into planning and project management, strategic management, process improvement and how to modify an organizations behavior. Assess supervisors roles and responsibilities related to quality including identifying and meeting customer needs, applying problem solving tools and techniques for improving systems and processes and making quality decisions. Enhance work group commitment to continuous quality improvement. Credits: 3 Prerequisites: None Corequisites: None Future Offering: Spring 2024 Course Outline: BUSN1200 — PDF	3
BUSN 1210 Project Management BUSN - 1210: Project Management Description BUSN 1210 Understand the project management process and learn to utilize the appropriate tools to initiate, plan, execute, control and close projects. Learn to apply knowledge, skills, tools and techniques to project activities to meet project requirements. Understand how organizational planning impacts the projects by means of project prioritization based on risk, funding, and the organization's strategic plan. Credits: 3 Prerequisites: None Corequisites: None Future Offering: Spring 2024 Course Outline: BUSN1210 — PDF	3
BUSN 1220 Effective Business Communication BUSN - 1220: Effective Business Communication Description BUSN 1220 Learn and practice skills to communicate your message directly and effectively to generate the desired results,whether in a meeting, presentation or written media. Assess your audience prior to communicating to maximize effectiveness. Facilitate group participation including handling disruptive behavior. Learn to apply skills in any situation to achieve win-win negotiations. Credits: 3 Prerequisites: None Corequisites: None Future Offering: None Course Outline: BUSN1220 — PDF	3
BUSN 1240 Creativity and Problem Solving BUSN - 1240: Creativity and Problem Solving Description BUSN 1240 Explore the need for and use of creativity and innovation in today's global and multi-cultural business environment. Assess your level of imagination by discovering your creative mind and how you can best put it to work in problems facing organizations. Work with stakeholders to minimize barriers and plan for successful implementation. Use processes and tools that will identify root causes and solve problems the first time. Credits: 2 Prerequisites: None Corequisites: None Future Offering: Summer 2024 Course Outline: BUSN1240 — PDF	2
BUSN 1260 Managing Customer Service BUSN - 1260: Managing Customer Service Description BUSN 1260 Identify how supervisors / leaders can plan for and support excellent customer service through developing a service strategy. Examine the impact of employee training and decision-making authority on customer service. Assess internal and external customer satisfaction. Learn tools and techniques for gathering feedback and handling complaints. Consider the relationship between customer satisfaction, customer loyalty and quality. Credits: 1 Prerequisites: None Corequisites: None Future Offering: None Course Outline: BUSN1260 — PDF	1
Total Semester Credits:	12

Additional BUSN courses

Course Title	Credits
BUSN 1030 Financial Management BUSN - 1030: Financial Management Description BUSN 1030 Non-financial managers and supervisors will gain knowledge and skills necessary to make sound business financial decisions. Emphasis on the key financial statements, accepted accounting principles and budgeting. Credits: 2 Prerequisites: None Corequisites: None Future Offering: Spring 2024 Summer 2024 Course Outline: BUSN1030 — PDF	2
BUSN 1160 Human Resource Essentials BUSN - 1160: Human Resource Essentials Description BUSN 1160 Participants will be provided with the essential human resources (HR) functions for all leaders/managers that are not taking the Human Resources Management Certificate. This course is aligned with the Society of Human Resource Management (SHRM) Essentials in Human Resources program and prepares the participant to take the exam to earn the SHRM Essentials Certificate. Credits: 2 Prerequisites: None Corequisites: None Future Offering: Spring 2024 Summer 2024 Course Outline: BUSN1160 — PDF	2
Total Semester Credits:	4

General Education Course

Course Title	Credits
ENGL 1150 Composition I ENGL - 1150: Composition I Description ENGL 1150 This course emphasizes the process of writing expository and persuasive essays using effective writing skills and a variety of research techniques. Also included in the course content are critical reading and logical reasoning. Meets MnTC Goal 1. Prerequisites: See course details in eServices for prerequisite information. Credits: 3 Prerequisites: Please go to E-Services to see Pre-requisites for this course Corequisites: None Future Offering: Spring 2024 Summer 2024 MNTC Goals: 1 Course Outline: ENGL1150 — PDF	3
Total Semester Credits:	3

Total Credits:	33