BUSN 1200 Learn how to integrate TQM into planning and project management, strategic management, process improvement and how to modify an organizations behavior. Assess supervisors roles and responsibilities related to quality including identifying and meeting customer needs, applying problem solving tools and techniques for improving systems and processes and making quality decisions. Develop a quality training plan for work group members and enhancing work group commitment to continuous quality improvement.
BUSN 1210 Understand the project management process and learn to utilize the appropriate tools to initiate, plan, execute, control and close projects. Learn to apply knowledge, skills, tools and and techniques to project activities to meet project requirements. Understand how organizational planning impacts the projects by means of project prioritization based on risk, funding, and the organization's strategic plan.
BUSN 1220 Learn and practice skills to communicate your message directly and effectively to generate the desired results,whether in a meeting, presentation or written media. Assess your audience prior to communicating to maximize effectiveness. Facilitate group participation including handling disruptive behavior. Learn to apply skills in any situation to achieve win-win negotiations.
BUSN 1240 Explore the need for and use of creativity and innovation in today's global and multi-cultural business environment. Assess your level of imagination by discovering your creative mind and how you can best put it to work in problems facing organizations. Work with stakeholders to minimize barriers and plan for successful implementation. Use processes and tools that will identify root causes and solve problems the first time.
BUSN 1260 Identify how supervisors / leaders can plan for and support excellent customer service through developing a service strategy. Examine the impact of employee training and decision-making authority on customer service. Assess internal and external customer satisfaction. Learn tools and techniques for gathering feedback and handling complaints. Consider the relationship between customer satisfaction, customer loyalty and quality.
BUSN 1350 This course focuses on building multicultural conflict resolution skills needed to improve the workplace relationships by understanding the concept of cultural clashes, practicing conflict management prevention, mastering negotiating
skills across cultures, building multicultural communication skills, developing mediation techniques, understanding the conflict management continuum resolving multicultural conflict, and comprehending the Alternative Dispute
ENGL 1150 This course emphasizes the process of writing expository and persuasive essays using effective writing skills and a variety of research techniques. Also included in the course content are critical reading and logical reasoning.
Meets MnTC Goal 1. Prerequisites: recommended placement assessment score.