Course Outlines

Receptionist Skills — ADMS 1019

  1. Course Description
    • Credits: 2.00
    • Lecture Hours/Week: 2.00
    • Lab Hours/Week: 0.00
    • OJT Hours/Week: 0
    • Prerequisites: None
    • Corequisites: None
    • MnTC Goals: None
    This course incorporates the skills that are needed to be an effective receptionist. Topics such as: scheduling techniques using various software, typing skills, interpersonal communications, customer service.
  2. Course Effective Dates: 7/1/16 – Present
  3. Outline of Major Content Areas
      As noted on course syllabus
  4. Learning Outcomes
    1. define dependability and follow through
    2. define first impression/professionalism
    3. define harassment
    4. define nonverbal communication
    5. demonstrate computer file management skills
    6. demonstrate confidentiality in the workplace
    7. demonstrate effective listening skills
    8. demonstrate effective written communication (email)
    9. demonstrate filing skills
    10. demonstrate follow through skills
    11. demonstrate phone skill technique
    12. demonstrate problem-solving techniques
    13. demonstrate proficiency in internet research
    14. demonstrate proficiency in prioritizing
    15. demonstrate proficiency using Microsoft PowerPoint
    16. demonstrate proficiency using Microsoft Word
    17. demonstrate proper keyboarding skills
    18. demonstrate scheduling techniques using various softwares
    19. demonstrate set-up for meetings
    20. demonstrate team work
    21. develop proofreading skills
    22. discuss and demonstrate multi-tasking
    23. discuss and demonstrate time management skills
    24. discuss conflict resolution
    25. discuss diversity issues
    26. discuss goal-setting
    27. discuss meeting preparation
    28. discuss scheduling criteria
    29. discuss security and safety issues in the workplace
    30. explain effective customer service
    31. explain working environment maintenance
    32. prepare agendas and announcements
    33. record effective phone messages
  5. Minnesota Transfer Curriculum Goal Area(s) and Competencies
  6. Learner Outcomes Assessment
      As noted on course syllabus
  7. Special Information
      None noted