Student Complaint Procedure
A complaint is an informal or formal claim regarding alleged improper, unfair, arbitrary or discriminatory treatment. Any student may file a complaint concerning any campus issue and/or discuss it with the appropriate employees or administrators.
Informal Student Feedback is used when a student would like voice their issue or concern to the college, without the expectation of a formal action.
Submit Informal Student Feedback
Formal Student Complaint is used when a student would like formal action and a follow-up response is expected.
Submit Formal Student Complaint
Grievance process for online courses and programs
Student Consumer Complaint Process
Pursuant to the United States Department of Education’s Program Integrity Rule, institutions providing online education are required to provide all prospective and current students contact information of the state agency or agencies that handle complaints against postsecondary education institutions offering distance learning within that state.
We encourage you to seek resolution to any concerns by discussing them informally with a staff member at the College. If a complaint cannot be handled informally, DCTC students are encouraged to use our College’s complaint process.
If a complaint cannot be resolved at the College level, you may contact the Minnesota Office of Higher Education if you are a distance education student that resides out of state and in an NC-SARA state. Otherwise, if you do not meet the previously mentioned criterion, you may contact your local state agency for further information.
DCTC will not make a determination that its curriculum meets the state educational requirements for licensure or certification until more detailed research has been completed.