A complaint is an informal or formal claim regarding alleged improper, unfair, arbitrary or discriminatory treatment. Any student may file a complaint concerning any campus issue and/or discuss it with the appropriate employees or administrators.
Informal Student Feedback is used when a student would like voice their issue or concern to the college, without the expectation of a formal action.
Grievance process for online courses and programs
State Authorization Reciprocity Agreements
Dakota County Technical College offers online courses and programs to a wide array of learners, across the region nation, and is accredited by the Higher Learning Commission.
DCTC is a member of NC-SARA (National Council for State Authorization Reciprocity Agreements), which means we share a reciprocity agreement with all states who are part of the NC-SARA group. The State Authorization Reciprocity Agreement is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. It is intended to make it easier for students to take online courses offered by postsecondary institutions based in another state. SARA is overseen by a National Council and administered by four regional education compacts.
To find out if you live in a state that has joined this consortium, view the NC-SARA map.
DCTC has been approved by the State of Minnesota to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education.
Student Consumer Complaint Process
Pursuant to the United States Department of Education’s Program Integrity Rule, institutions providing online education are required to provide all prospective and current students contact information of the state agency or agencies that handle complaints against postsecondary education institutions offering distance learning within that state.
We encourage you to seek resolution to any concerns by discussing them informally with a staff member at the College. If a complaint cannot be handled informally, DCTC students are encouraged to use our College’s complaint process.
If a complaint cannot be resolved at the College level, you may contact the Minnesota Office of Higher Education if you are a distance education student that resides out of state and in an NC-SARA state. Otherwise, if you do not meet the previously mentioned criterion, you may contact your local state agency for further information.